Privacy Policy

1.   INTRODUCTION 

This privacy policy provides details of the information we collect and process when using our site www.vip-properties.co.uk

VIP Properties are the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Full name of legal entity: VIP Properties Ltd

Email address: [email protected]

Postal address: 12 Beverley Gardens, Woodmancote, Cheltenham, England, GL52 9QD

 

2.  WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

We may process the following categories of personal data about you:

  • Customer Data – such as your name, title, billing address, email address, phone number. We process this data to supply the administrative services you have purchased and to keep records. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  • Technical Data – data about your use of our website such as IP address, login data, browser type, duration of stay, number of page views, navigation paths, number of visits to the site, and devices used to access the website. The source of this data is from our analytics tracking system. We process this data to analyse, administer and protect our website, to determine relevant website content and to understand the effectiveness of social media and other offsite advertising. Our lawful ground for this processing is our legitimate interests as this information allows us to effectively administer our website, further grow our business, decide on marketing strategy and provide our patients with the most streamlined online journey.
  • Sensitive Data
    We do not collect any Sensitive Data. This refers to details about criminal convictions, race, ethnicity, religion, sexual orientation, political opinions, information about your health and genetic and biometric data.

 

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We may process your personal data without your knowledge or consent where this is required by law.

 

3.  DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers
    Third parties with whom we transfer your data are required to respect the security of your personal data and to treat it in accordance with the law.


4.  DATA RETENTION

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For tax purposes the law requires us to keep basic information about our customers for six years.

 

5.  YOUR LEGAL RIGHTS

You have rights in relation to your personal data: right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and to withdraw consent (if this was the legal grounds for processing).

Read more about these rights:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you would like to exercise any of the rights above, please email [email protected].
We may need to request information to confirm your identity before granting your right to access your data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We will respond to every request within four weeks.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO) (www.ico.org.uk).